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Feedback Questionnaire
Please give us feedback on your recent experience
Were you happy with how quickly we got back to you?
*
Yes - completely
Yes - mostly
No - not really
No - not at all
Did our adviser introduce themselves to you clearly?
*
Very clearly
Fairly
It took a while for me to understand who they were
They didn't introduce themselves
Was the information or advice we gave you easy to understand?
*
Very easy
Easy
Difficult
Very difficult
Do you feel you understand your rights and entitlements better?
*
Yes, even though it doesn't alter my circumstances
Yes, and it has helped me improve my circumstances
Yes, even though the rules are confusing the advice was helpful
No, I'm still confused after I received advice
Will your situation improve as a result of the advice you were given? (Please select all that apply)
*
I have increased income to pay for things I need
I have increased income to help me pay for care and support
I am now less worried about debt or incorrect benefit payments
I feel more informed about services available to support me
I feel I understand my rights and entitlements better
If you selected "I have increased income to pay for things I need", please give us more details here
Did you feel we listened to you and understood what you needed?
*
Yes - completely
Yes - mostly
No - not really
No - not at all
Has our support helped you:
*
Not at all
A little
Quite a bit
Very much
Feel more financially secure?
Feel more connected to other people and your community?
With your physical health and wellbeing?
With your mental health or how you're feeling?
Feel more in control or confident?
On a scale from 0 to 10, how likely are you to recommend our service to someone else?
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0 - Not at all
10 - Extremely likely
Score 0
0
Score 1
1
Score 2
2
Score 3
3
Score 4
4
Score 5
5
Score 6
6
Score 7
7
Score 8
8
Score 9
9
Score 10
10
Do you have any further comments or suggestions that may help us to improve our service?
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Please contact
contactus@ageukoxfordshire.org.uk
if you experience any problems with this form.